Frequently Asked Questions

Use the quote form on our contact page, email quotes@cawpanelshop.co.za, send clear photos of the damage on WhatsApp, or call us to arrange an assessment at the workshop. Photos from a few angles, plus one close-up, help us give you a first idea.

Yes. Quotes are free and there’s no obligation to go ahead.

Please call or WhatsApp first so we can make time to look at your car properly.

We’re open Monday to Friday, 08:00 to 17:00.

Speak to your insurer about your policy and repairer options. We can help you understand the assessment and quotation process.

Yes. Once your claim is registered, we can prepare the quotation your insurer or assessor needs.

Your excess is set by your insurance policy and is normally paid by you. Check the amount with your insurer.

Repair time depends on the extent of the damage, parts availability and the work required. We’ll give you a clearer timeframe after assessment.

We use careful colour matching and controlled preparation to blend the repaired area with the existing finish.

Yes. We repair all makes and models, from everyday cars to classics and specialist vehicles.

Guarantee details vary by repair and will be confirmed in writing with your quotation.

Please contact the workshop to ask about transport options available for your booking.

Yes. We keep you updated as the repair progresses and let you know if anything changes.

We complete a final quality check before handover and walk you through the work that was done.